About the Episode
This week, we speak with Anika Zubair, a veteran podcast host with not one but two successful Customer Success podcasts to her name (see details below). We talk about the power of appreciation and encouraging people to work to and develop their strengths to allow everyone to be the most authentically powerful person they can be, rather than forcing them to work on their weaknesses. One of the benefits of working in teams is to ensure each person plays to their strengths and achieve the best together. We explore the concept of Learning as you Grow and how this applies to everyone, in all areas of life and each stage of life; how we progress as humans with space to learn, space to uncover and exploit those individual strengths. As leaders, it should be natural to provide this space, encourage those around us and to celebrate every win - no matter how small and in the knowledge that it costs little in time and effort and benefits the recipient exponentially. Above everything, we discussed how important it is to be unapologetically yourself. Thanks, Anika, for always being authentic, inspiring, impactful and unapologetically you!
About Anika
Anika Zubair, an industry thought leader, CSM LDN community co-founder, and podcast host, is currently VP of Customer Success at inSided, where she is building a world-class customer success organisation. Drawing from previous experiences at multiple SaaS B2B startups and scale-ups, Anika is no stranger to scaling Customer Success efforts and has built teams from the ground up across the APAC, EMEA, and US regions and is excited to scale the CS team at inSided. She also hosts 2 podcasts: The Customer Success Channel Podcast and The inSide Scoop on Customer Success, both podcasts are thought-provoking, and highly rated podcasts diving into important and relevant topics to help spread CS and community knowledge.
How to connect with Anika and her initiatives
LinkedIn: Anika Zubair
LinkedIn: CSM LDN
Podcast: The Customer Success Channel
Podcast: The InSide Scoop on Customer Success
