This week we chatted with Michelle Jeppesen on the power of speed to lead, unlocking your business potential with delegation, and making customers feel like a priority.
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Intro 0:00
3:26 Get to know Michelle and Jill’s Office
6:43 Making your customers feel valued
8:03 How you’re losing money when not picking up the phone
12:57 How 24/7 businesses have changed the industry
14:55 The most important piece of information to get when picking up
19:34 Phone calls are an opportunity for branding
22:10 Why it’s important to delegate
28:18 Cost-effective ways to improve your company’s phone processes
