In this episode of The B2B Leadership Podcast, best-selling author and leadership coach Nils Vinje speaks with Skilljar's VP of Customer Success, Sara Robba.
Podcast Highlights:
0:31 - Sara's current company role - Sara breaks down the Customer Success role, what the customer journey consists of, and how she was able to step into a leadership role.
7:33 - Introduction to a new leadership position - Most new managers can relate to the experience of realizing that something doesn't operate the way you thought it would.
10:07 - From manager to director - What skills were further developed to prepare for a bigger role with new responsibilities?
13:02 - Handling bigger picture objectives for the first time - Utilizing your previous experience while also leveraging mentors and other individuals in positions you hope to take on in the future is a great way of, as Nils puts it, "using the tools in your toolkit."
14:44 - The uncertain waters of getting to VP - Begin with understanding what you want customer success to look like, where you are today, and where you want to get to.
19:45 - Growing pains - It takes some time to come to terms with the fact that leadership challenges are constant and you won't have the answers right away.
27:25 - Advice for someone wanting to accelerate their career - Sara expertly lays out some simple but effective ideas for developing your skills for a new role.
32:36 - What do you look for in leaders? - There are several key things Sara looks for when looking for new leaders to bring to the organization.
35:22 - Sara's advice to her younger self - Trust the process. You will learn from all of your experiences.
Connect with Sara Robba at: https://www.linkedin.com/in/sararobba/
Learn more about your own leadership style at: https://www.30dayleadership.com/
The cost of not consistently developing your leadership skills is enormous. At the B2B Leaders Academy you can gain access to monthly leadership training and live coaching. Being a great leader isn't hard, you just need a guide and the right set of tools. Head on over to b2bleadersacademy.com and become the leader you have always wanted to be.
