In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje sits down with Wayne McCulloch, Chief Customer Officer at WalkMe. (note: at the time of this recording, Wayne was working for Google)
Wayne and Nils cover a lot of ground from how Wayne earned his first leadership promotion to the top 4 leadership characteristics that he looks for in any leader.
In this episode...
1:48 - Wayne’s two careers - Software training and Customer Success...
3:50 - Solving a problem no one asked Wayne to solve - How Wayne got into his first leadership position...
8:10 - The role of psychological safety in leadership - Give people permission to solve problems...
12:13 - How Wayne found out he was leading the wrong way - A very important conversation with his CEO...
15:30 - How to practice vulnerability - Acknowledge you don’t have the answers...
18:40 - Getting promoted during an interview process - Asking powerful questions...
23:45 - You are a mountain climber, explorer, or deep diver - you need to understand how all the pieces fit together...
28:48 - Vertical versus horizontal focus - The more senior you are in an org, the more important the horizontal focus...
29:40 - Wayne’s top 4 leadership characteristics - Coaching, Accountability, Empathy, Gratitude...
39:05 - Wayne’s advice if he could go back in time - You are not as good as you think you are but you are not as bad as you think you are, and become known as a problem solver...
Connect with Wayne McCulloch at https://www.linkedin.com/in/waynemcculloch/
Learn more about your own leadership style at https://www.30dayleadership.com/
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