Randy Johns began his career on the phone as an agent during college, eventually leading teams of over 10,000 employees. We discussed:
· The power of employee engagement to drive company success
· How online customer support communities can drive Net Dollar Retention and NPS
· Lessons he learned pioneering work at home in the 2010s
Connect with him on LinkedIn https://www.linkedin.com/in/randyjohns/
Music courtesy of Big Red Horse - https://bigredhorseband.com/
Brought to you by Happitu - https://happitu.com/
