Contact Center Security is ever more important, but Matt Smallman says that the processes used by most contact centers are merely “Security Theatre.”
During his time in the British Army, he was focused on Counter IED Search Operations. But when he left the military, he ended up in Financial Services and that’s when he began to see problems with security processes that technology could fix.
He’s made it his mission to “get rid of ridiculous, pointless, frustrating, time-consuming, insecure security processes,” and his book explains exactly how to do that for your organization.
Connect with him on LinkedIn - https://www.linkedin.com/in/mattsmallman/
Unlock Your Call Centre - https://www.symnexconsulting.com/unlock-your-call-centre/
Music courtesy of Big Red Horse - https://bigredhorseband.com/
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