Sandy Murphy started her own offshore BPO in 2021 after years cutting her teeth in the industry. But she found her true purpose after Typhoon Rai (Odette) hit the Philippines in December of 2021 and impacted her team members. Her mission became to change the way customer engagement professionals are treated. We touch on:
· How cloud-based systems have lowered the barrier to entry for starting a new BPO
· How low overhead allows for higher agent pay
· Hiring and promoting people who care
· Leading with kindness
· The impacts of leading through fear
· The importance of having clients that align with your culture
Connect with her on LinkedIn - https://www.linkedin.com/in/sandymurphy1/
CXstomer - https://cxstomer.com/
Music courtesy of Big Red Horse - https://bigredhorseband.com/
Brought to you by Happitu - https://happitu.com/
