It turns out that outsourcing isn’t the answer to everything like Homer suggests in this episode of the Simpsons. But outsourcing can be an effective way for businesses to focus their people on the core functions of their business while ensuring the non-core functions are still taken care of.
But outsourcing isn’t a decision to be taken lightly and finding the right partner, whether they’re onshore, nearshore, or offshore, can be quite an undertaking.
Tyler Orrell is a CX zealot who’s spent over two decades leading and developing contact centers all over the world.
We discuss:
· The nebulous nature of the terms onshore and offshore when it comes to outsourcing
· Reasons you might want to consider outsourcing
· Things to consider when making an outsourcing decision
· The various types of work that a BPO can handle for organizations
· How an organization can navigate finding an outsourced partner
· How technology impacts any outsourcing decision
· How to create a successful relationship with an outsourced provider
Connect with Tyler on LinkedIn – https://www.linkedin.com/in/tyler-orrell-9b595335/
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/
