Perhaps no movie epitomizes the early 90s grunge scene quite like the 1992 film, Singles. Cameron Crowe’s second film featured a soundtrack littered with bands that would soon become household names. Soundgarden’s Birth Ritual featured the unmistakable vocals of Chris Cornell belting out the word Ritual.
Rituals are a feature of every society, often linked to religions and cults. But rituals are hardly relegated to the mystical. They show up within our teams, our families, and our personal lives. I wanted to explore the topic and did so with Mercer Smith, the VP of CX Insights & Community at PartnerHero.
We discuss:
• How ritual led to her first book being published
• How LEGO has its own rituals in Mercer’s home
• How new families foster new rituals
• One successful and one unsuccessful ritual Mercer brought from one business to another
• How physical ritual impacts focus
• Mercer delivers a challenge to the audience
Connect with Mercer on LinkedIn – https://www.linkedin.com/in/smithmercer/
Preorder CXOXO: Building a Support Team Customers Will Love – https://www.amazon.com/dp/B0CK53YJB4?ref_=pe_30520
Music courtesy of Big Red Horse – https://bigredhorseband.com/
Brought to you by Happitu – https://happitu.com/
