What does it mean to be a leader and how do you become a good leader for your business?
In this episode, we talk about leadership and what you need to do when creating teams, how-to guide them, and how to make your company work for your customers. As my guest puts it, you have to engage your employees or your team to better focus on your customers which means looking at the company's culture, the relationships between the teams and their managers, and how that process works for the company overall.
What is hanging on the walls of the lobby really needs to come to life, and not be a "fancy mission statement" that nobody lives or breathes in the business.
One needs to understand how teams work so you can be agile and faster in creating cohesion and relationships for your team to succeed. As Brad says, "Inspiring others to discover and live their possible."
How do you do this? You need to continue pushing forward
About Brad: Every day, people wake up and trudge to work, resentfully working at a company that falls short of its promises and values. This is a problem, one that Brad has dedicated his career to resolving. He is dedicated to helping organizations engage employees and customers, build resilient and bulwark relationships, as well as creating collaborative and agile cultures. As he puts it, his job is to ‘help organizations discover and live their possible’.
This mission has followed Brad throughout his career as an international author, speaker, coach, and consultant with more than 25 years of corporate experience. As the founder of PerformancePoint, Brad works with organizations in various industries, including household names such as Nordstrom, FedEx, Embassy Hilton, Mayo Clinic, Deloitte & Touche LLP, and Polo Ralph Lauren Corporation.
Prior to PerformancePoint, Brad was the EVP of Novations Group and has held leadership positions with Accenture and Humana Inc. He is a frequently requested featured speaker at conferences and business meetings worldwide.
Some of his literary works include Employee Engagement: A Roadmap for Creating Profits, Optimizing Performance, and Increasing Loyalty, Jump Start: 50 Ways to Engage Your Team, and a contributing author to 101 Ways to Enhance Your Career.
Additionally, Brad has also been interviewed for Fox Business News’ John Stossel Show and articles in numerous publications such as American Banker, Fortune Small Business, Los Angeles Times, and HR Magazine.
Brad earned his B.A. degree in communications from the University of Maryland and an M.Ed. degree in human resource development from Vanderbilt University. He is also a member of the Forbes Coaches Council and serves on several boards.
Stay in touch with Brad on LinkedIn and on Twitter: @PerfPointLLC. Visit his website: performancepointllc.com
#EmployeeEngagement, #CustomerExperience, #EmotionalIntelligence, #Change #Culture #leadership
