Buying and contracting services is messy – why and what behaviours are at play?
With Paras Sood, Partner, FP Consulting
00:00:00 - From procurement to procurement consultancy
00:11:45 - The evolution and maturity of procurement
00:21:50 - Is the buying and contracting of services messy?
00:28:30 - Buying services with outcome-based thinking
00:37:55 - Flow down and connecting contracts with strategy
00:44:00 - Buying behaviours
00:51:30 - Procurement's identity crisis
00:59:45 - Applying capability and capacity to category strategy
01:06:15 - Shaping operating models for strategic objectives
