Learnings from outsourcing the management of services procurement to managed service providers.
With Mick Field, Global VP Services Procurement, Outsourced MSP Provision
00:00:00 - Expertise in expanding a global MSP service procurement provision
00:06:00 - The magic of procurement strategy against capability and capacity
00:11:45 - Why do organisations outsource services procurement to MSPs?
00:22:00 - Understanding services procurement beyond the PO
00:33:30 - Aggregating value through the procurement process
00:42:00 - How are organisations approaching MSPs to deliver service procurement programs?
00:48:10 - Aligning the recruitment and procurement relationship between the MSP and the organisation
00:58:00 - Pre and post contract processes challenges and solutions
01:01:15 - The importance of work tracking when buying outcomes
01:09:30 - How has the MSP service procurement provision changed over time
