Adoption of services Procurement or statement of work as part of broader contingent workforce programs and the approaches taken by MSPs in delivering these services.
With With Mickey Pelletier, founder, CWM Strategies
00:00:00 - The changing, expanding scope of contingent workforce programs
00:11:00 - The various approaches to SoW as part of CWS
00:16:40 - Identifying, defining and classifying outcome based work
00:26:00 - MSPs' value in solving the messy areas of SoW
00:35:30 - The complexity of the statement of work life cycle
00:39:40 - Getting stuck in a worker tracking mentality
00:51:00 - Prioritising solving the outcome-based work problem with a long-term view
00:59:25 - Convincing the C-Suite to prioritise SoW and CWS
01:05:00 - Simplifying the change-management process when adopting outcome-based work
01:12:05 - Outsourcing SoW management to an MSP
01:17:30 - What are the changes needed in the wider procurement tech ecosystem
01:22:15 - Challenging the charging models of MSPs and technologies
01:32:40 - MSP selling SoW solutions to clients
01:36:00 - Thoughts on the industry
