Managing services effectively requires different thinking than managing contingent labour or goods. Clear ownership, fit-for-purpose processes and realistic expectations are key to making services procurement work.
With David Orme, Global Head, Services Procurement, Pontoon.
18:02-23:59 - Why services demand different thinking
24:52-31:18 - The importance of data in services procurement
40:42-51:40 - Managing stakeholder resistance
59:23-01:04:45 - The key drivers for better managing services procurement
01:06:46-01:11:26 - Services procurement wins at Cox
