A lot of the time, QA is a boring binary mess that doesn't show the whole picture.
AI QA Scoring that only goes off of transcripts is even worse.
A call may check off all the boxes, but does that make it a good call?
No.
Buy my stuff.
Merch: https://cx-riot-radio.printify.me/products
LinkTree: https://linktr.ee/caffcx
