In this episode of Caffeinated CX we talk training. This is an outline of our training curriculum we use for brand new Customer Service Reps. And it works.
Things covered in this episode:
Onboarding
Company Culture and Values
Stoicism
Customer Experience
Icebreakers.
If you have any questions, please reach out to me on LinkedIn: https://www.linkedin.com/in/davidjpowers2/
The Caffeinated CX LinkTree: https://linktr.ee/caffcx
