In this episode of Podcast Pioneers: From Listener to Leader, Mastering the Podcast World, host Theresa Lauderback interviews keynote speaker and business coach Pete Lauria. With over 30 years of experience in customer experience and success, Pete shares how he blends emotional intelligence with digital tools to help businesses deliver exceptional customer interactions. He introduces his signature "bridge methodology," explains how Toastmasters has sharpened his speaking skills, and recounts a pivotal moment presenting at a Zendesk conference in Las Vegas. Pete reflects on the challenges of gaining credibility as a keynote speaker, emphasizes the importance of audience connection, and discusses his path toward achieving the Distinguished Toastmaster (DTM) designation. He offers advice for aspiring speakers and underscores the value of intentional communication in building lasting customer loyalty.
