Pretty thrilled to do a nationwide radio interview recently. It's about mystery shopping, but more 1so about customer service in general. We covered a lot of ground in 10 minutes.
In this conversation we cover:
- Pet peeves,
- What is mystery shopping
- The National Measurement Institute
- Where customer surveys fail
- Staff member indifference
- How the public can make a little bit of difference
- Please sell to me as a customer
- The types of places that we mystery shop
- Avoiding being scammed as a mystery shopper
