There’s the SDR to AE relationship There’s the AE to CSM relationship. There's the CSM to ProServ relationship. And who knows what in the world goes on with support in the rest of the organization?
This question is worth addressing. But first, it’s the Sales to CSM relationship and the friction points that can exist there that RevOps Therapist Jordan Greaser, CEO of Greaser Consulting, and Ruth Frantz, VP of Customer Success at Esper, tackle in this episode.
One thing is for sure: the answer doesn’t lie in ringing the bell and sending the two to their corners. It lies in building those relationships between human beings. Jordan and Ruth share ways to do just that, from paint and sips to COVID-testing, so everyone has a seat at the table. In reality, both roles embrace relationship-building anyway.
And what about where support professionals exist in the organization? Our therapists tackle that too.
