Adrian is passionate about getting stuff done with deep experience in digital channels and a track record in designing end-to-end customer journeys for both online and offline touchpoints.
He studied at Waikato University, where he earned a Master's degree in Marketing Strategy and Information Systems.
Adrian moved to London in 2006 to work in the banking industry that hadn't yet reached Kiwi shores. During his 15 years abroad he worked for large banks such as Barclays and Lloyds Bank.
He returned to New Zealand in late 2020 and is now the Head of Product at BlinkPay, a Māori fintech startup that designs digital payment solutions based on Open Banking NZ APIs.
Where to find Adrian Smith
Website: https://www.blinkpay.co.nz/
LinkedIn: https://www.linkedin.com/in/adriansmithnz/
Amotai Network: https://amotai.nz/
Māori translations:
Kia Ora - Hello
Tēnā Koe - Thank you
Oe te maka - off the mark
Tikanga - reason, purpose, motive.
Kōrero - conversation
Hōhā - boring, tiresome, wearisome, tedious, exasperating, irksome, annoying, vexatious.
Mahitahitanga - working together
Hapū or Iwi - kinship group, clan, tribe, subtribe - section of a large kinship group and the primary political unit in traditional Māori society.
Hui - gathering, meeting, assembly, seminar, conference.
Moko - Māori tattooing designs on the face or body, done under traditional protocols.
Whakapapa - genealogy, genealogical table, lineage, descent - reciting
Whenua - country, land, nation, state
Marae - where formal greetings and discussions take place
Hāmate - dead, deceased
Wairua - spirit, soul
Bushido Code: a moral code which comprises of samurai attributes and behaviour and is of Japanese origin, regarding warrior attributes and principle as code of conduct to live life. The virtues include righteousness, courage, benevolence, respect, sincerity, honour, loyalty, and self-control.
If you want to understand your customer feedback better, talk to the team at Touchpoint Group www.touchpointgroup.com
