Have you ever had a life threatening emergency and had to dial 911? Whether you have or haven't, today's guest Ricardo Martinez, a former 911 dispatcher, shares his experience in this role, the unique challenges it poses.
He recounts his unexpected entry into the field shortly after 9/11, describing the rigorous interview process and his first shift. He highlights the high-pressure environment and the need for dispatchers to remain calm under stress. Ricardo also shares personal stories, including a funny call involving a noise complaint at his own house on New Year's Eve. He explains the therapeutic aspect of sharing these stories and discusses his book, "Imagine Listening," which features stories from 911 dispatchers worldwide.
He emphasizes the importance of raising awareness and reclassification for 911 dispatchers and their unique role in public safety. He and Patty conclude the show with a discussion of the "I am 911" movement, which initially aimed to impact legislation but evolved into a peer support network for dispatchers, providing a platform for sharing their experiences and fostering camaraderie in the field.
Find more about
Ricardo Martinez below:
Web: www.withinthetrenches.net
FB: Withinthetrenchespodcast
IG: @wttpodcast
X:@911podcast
LinkedI: linkedin.com/in/ricardomartinezii
TikTok: 911podncast
YouTube: @WithinthetrenchesMedia
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