Description

My guest on this episode is Evan Richardson. As president of Reaume Richardson, Evan is working to build a company that is so well known for its quality work and customer service, that they one day usurp the need for bidding on jobs. Reaume Richardson takes a customer experience approach to commercial contracting and never loses sight of the big picture in the midst of the minutiae.

00:00 - Intro

01:07 - How Evan got started in the construction industry

06:07 - The effectiveness of higher education for the construction industry

• How communications courses prepare you for the corporate world.
• Hands-on learning to make you effective as a manager.

16:07 - Using subcontractors

• Action After Review and improving the process

20:00 - The challenges of running a construction company

24:36 - Generating new business via word of mouth

• Managing the customer experience
• Managing change requests

33:04 - Implementing technology to the benefit of their company and overcoming technology’s hurdles.

44:48 - The future of Reaume Richardson

49:19 - Outro