Description

My guest on this episode is Aaron Gianni. Aaron is the CEO of Larratt Brothers and the creator of the Plunjr App. Aaron is setting out to disrupt his own industry in an effort to make everyone more money and bring equity and customer service back into home improvement.

00:00 - Intro

01:25 - How Aaron got started

• Taking advantage of the construction boom
• Striking out on his own and getting busted by the union

10:57 - Taking on his first high-profile job and risking everything.

15:42 - An owner who gets his hands dirty

21:48 - Taking over a company with history and legacy

• Growing and finding new labor

31:41 - Dealing with hurdles

• Supply chain issues
• COVID
• New Regulations
• Competition

38:49 - Building a better app that works to the benefit of the technician and the customer

• Answering objections and dealing with unethical people.

47:27 - The future of the Plunjr app

• Getting paid for consultation calls
• Integrating AI into website chat functions
• Dealing with insurance liability

1:05:22 - The future of Larratt Brothers

1:09:16 - Outro