In a recent podcast with Amy Cappellanti-Wolf, CHRO of Symantec, she details some of the problems companies face as they strive to be more transparent. Equipped with direct-to-employee communication technology like email and intranets, executives are opening the firehose and pouring out information to employees. They then sit back and pat themselves on the back thinking they’re being transparent. Amy detailed that while those newsletters from the corner office may be sent with good intentions, they are missing the mark. For information to be useful to employees there has to be a balance. It has to be “just in time” information. The shelf life of information in an organization is too short to bother sending out everything. The burden is on management to both open upward channels of communication and then disseminate as much valuable, relevant information as possible.
To listen to the rest of the podcast, visit Forging Employee Experience. To connect with Amy Cappellanti-Wolf, feel free visit her on LinkedIn or follow her on Twitter (@AmyCappellanti).
