70% of what people learn is on the job. Formal training can help to set the foundation, but people need help as they are doing their jobs too.
Workers may not remember what they were trained on. Something unexpected could go wrong. There may have been a change and this is their first time encountering it.
Performance Support encourages you to focus on the resources that employees will use as they do their jobs. These resources are focused on helping employees complete their work.
Keep these conversations going on Social:
