Hour 1:
Rosanne D'Ausilio, PhD
ROSANNE is an industrial psychologist, master business coach/consultant, trainer, best selling author, customer service expert, and President of Human Technologies Global, which specializes in human performance management. Over the last 28 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings and executive/leadership coaching from middle management to CEO’s.
Known as ‘the champion for the human,’ she authors 15 best selling books: Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips , Vol I and II, The Expert’s Guide to Customer Service, Vol I and II, 2 kindle and 3 paperback editions for Amazon.
She contributed to the popular book, Everyday Heroes, which made it to #1 on Amazon in 9 hours, available at http://drrosanne.com/EverydayHeroes.htm
Hour 2:
Babi Lynn
Bambi Lynn is published author, six adult children and thirteen grandchildren, "I believe all our stories make us superheroes. Only one life to live, lived it moving forward and not dwell and linger in the past. Life is like jumping out of an airplane, knowing you will land but, not knowing the condition"http://Healingthroughstories.com Josephine.ourstory@gmail.com
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