🎙️🎧 Podcast 16│Internet Quick Fixes • Basic Internet Troubleshooting
If you are an aspiring call center representative, it's very like that you'll work for a telecommunications company. These type of accounts are ubiquitous; for that reason, it's very important for your know basic troubleshooting vocabulary and steps to connect internet connectivity issues.
In this lesson, you'll recognize the following internet quick fixes:
1. Power Cycle
2. Cancel Location (Tower Refresh)
We'll explain it so you can use them in a roleplay scenario in which you might have to roleplay it with an account manager or with recruiter.
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#troubleshooting
#internetissues
#powercycle
#towerrefresh
#quickfix
#T-mobile
#Alorica
#callcenter
