Our SLA called for 4 hours resolution time!
Our team managed to resolve with a cycle time of 2 hours!!
We were mighty proud :)
Do you know your team cycle time?
Agile Coach: Ranjith Venkatesh
Company: Moss and Lichens
Website: https://mossandlichens.com/
Workshops and Coaching: https://mossandlichens.com/workshops/
