Remembering what it's like to be a customer for the first time 🙋, or even a repeat customer plays a big role in how we make our patrons feel...both in the real world & even online. Too often business owner & entrepreneurs forget 😲what it was like to be in the shoes of their existing customer base.
It's important to discover or rediscover our customer's journey, so we can improve their experience 🥇& increase long term customer retention rates. Positive improvements for customer service will ultimately increase their lifetime value 🤝and profits for any businesses.
