James Smith attended Knowledge Fest in Las Vegas recently, and is here to share his experiences. Before Knowledge Fest, James went on a cruise where he tested the systems and procedures in place to run his business without his direct involvement. At Knowledge Fest, James taught a class on sales, emphasizing the importance of creating a great customer experience and following up. He notes that many people will follow up after something like a quote, but fail to follow up after the job is completed. Follow up is even more important after money has exchanged hands. He also notes that the money is not the only objective in sales but rather trusting the salesperson with their money.
James acknowledges the reality of imposter syndrome, particularly when teaching a sales class to seasoned professionals. He says it’s something that is important to overcome, as we all convey things differently, and your way may resonate with someone in a way that another individual didn’t. James stresses the importance of networking with vendors and educating oneself. He encourages investing in employees and attending events like Knowledge Fest as a team to promote bonding experiences. James also discusses the significance of investing in employees to ensure their commitment to the business, as their health and happiness directly affect customers.
In conclusion, James emphasizes the need for laser focus and being on top of one's game to achieve success. He reminds readers that to achieve anything in life, one must go out and make it happen.
What You’ll Learn:
Favorite Quote:
“At the end of the day, not only are you training your team, but you’re creating a bonding experience.” -James Smith
How to Get Connected:
