The art of consultation in a salon or spa setting is one that is often underestimated, yet it is undeniably pivotal for client satisfaction and the success of the business. Communication lies at the heart of a successful consultation, acting as the linchpin that bridges the gap between a client's desires and the stylist’s expertise. This initial step is not just important; it is imperative. In this Digital Debrief episode, Scott and Sarah discuss everything salon professional’s need to get closer to mastering the art of consultation.
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