In this episode of The Virtual CISO Moment, Greg Schaffer talks with Keith Walker, System Administrator at Nephrology Associates of Northern Illinois and Indiana (NANI), about his unique path into IT, sparked by inheriting his late stepfather’s tech gear. Keith shares how building a home lab, securing a static IP, and hands-on tinkering shaped his career, and discusses the challenges of balancing operational efficiency with security in a healthcare environment. They explore the critical role of soft skills in IT, adapting to constant changes in Microsoft technologies, and preparing for AI-powered tools while meeting HIPAA and other compliance requirements. Keith also reflects on developing patience with end users, the importance of staying hands-on in tech leadership, and how he decompresses through family time and motorcycle rides.