Chris Simmance, The Agency Accelerator, speaks with Debra Spurway, business owner and HR specialist at The HR Dept, about the challenges and necessities of modern HR for businesses. The conversation delves into the importance of correct employment documentation, advice for navigating complex HR situations, and fostering a positive company culture. Debra emphasises the vital role of HR in shaping business growth and employee well-being, moving away from its traditional 'firing department' reputation. They explore the complexities of expectation management and the significance of proactive HR strategies for successful agencies.