Chris Simmance, The Agency Accelerator, speaks with Bella Hegarty, a prominent client experience and operations consultant from Andorra. In their insightful dialogue, Bella shares her journey from the travel and hospitality industry to agency advising, along with her unique approach for aiding agency founders in improving their operations, client experience, and profitability. They discuss Bella's signature framework, the 'five-star feedback loop', and how it helps agency leaders manage the whirlwind of expectations and demands in the industry. Bellaโs key aim is to allow founders to take a step back from day-to-day operations and focus on growing their business. This candid conversation traverses the joys, rewards, and occasional frustrations Bella encounters while helping agencies navigate the complexities of growth. Listen in to gain a fresh perspective on enhancing agency processes for better client retention and overall business success.
