Chris Simmance, The Agency Coach, speaks with Hannah Thorpe, Managing Director at Verkeer, an agency that "demystifies" digital problems for businesses. In this podcast excerpt, Hannah talks about how they shifted their structure to allow their managers to choose their ratio of client-facing work versus specialisations and how they revamped their outward narrative and account management style. They also discuss industry trends and how they have built their values to be flexible enough to accommodate team members' goals outside of work. Additionally, they touch on personal and professional growth and the importance of trust within a team.
