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Here in episode #82, Nicole walks us through her impressive career path going from call centers and hospitality, and into healthcare where an unfortunate care experience set the tone for her high-quality leadership focus; Nicole teaches us a great point about meeting both the expressed and unexpressed needs of our patients; She shares a dark moment story teaching us that we must fully understand our environment before we’re able to make changes; Nicole teaches us a service principle-centered around putting the employee first; She shares one her best strategies for empowering and engaging her team; Nicole gives us an aha moment that you all will absolutely want to consider using within your own organization; She spotlights on how COVID-19 has helped to dissolve many of our healthcare silos, And why quality and service is a marriage of necessity;Connect with Nicole on LinkedIn https://www.linkedin.com/in/nicolelcable/InnovaCare: https://innovacarehealth.com/Access The Healthcare QualityCast LinkedIn Group: https://www.linkedin.com/groups/12203005/Join The Quality Impact Academy: https://theqiacademy.mykajabi.com/
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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.
