If workplace conflicts were a recipe, what would the essential ingredients be for a harmonious outcome?
In this engaging episode, we take a playful plunge into the world of workplace conflict with the dynamic Carol Bowser. She's the guru of getting folks to play nice in the sandbox, and her journey from lawyer to conflict resolution consultant is as fascinating as it is insightful.
Carol dishes out nuggets of wisdom for dealing with office drama. Forget the blame game; she advocates for a conflict triage system, where concerns are met head-on, and labels are tossed out the window. It's like workplace therapy with a twist! Aaron and Carol talk about taming the wild beast of communication styles, especially in the high-stress world of food service. They uncover the secret sauce to bringing harmony between the front-of-house and the back-of-house. Spoiler: it's all in how you talk the talk.
They also tackle the age-old problem of differing workplace goals. It's all about setting expectations, understanding different angles, and ensuring everyone’s on the same page. So whether you’re a workplace peacemaker or just curious about resolving conflicts with a smile, this episode has you covered. Tune in and bring your popcorn – the workplace drama just got entertaining!
Carol Bowser, J.D is a workplace conflict expert. After practicing Employment Law for several years, Carol founded Conflict Management Strategies when she realized a lawsuit can’t deliver the level of resolution and satisfaction that is gained when people are actively involved in creating solutions to their workplace conflict. In her over 20 years of experience, she has discovered some universal themes about workplace conflict and loves to share how people at all levels can strengthen their conflict resolution muscles. She can be reached at cb@managingconflict.com or at www.conflictmanagementstrategies.com.
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