If you're looking to have a chat with John Herzog about the foodservice industry, it probably wouldn't hurt to start your search in the dish pit. Why? Because not only is there a calming and rewarding aspect to seeing that job through, it's also a great place to start when wanting to win over the F&B team in any operation. Plus there is a lot to learn as an outsider when you set up shop on the back side of that dish window.
On this episode of Tips from Trestle, Aaron catches up with John to discuss not just the dish pits, but also the role of the consultant in today's foodservice operations. They discuss supporting transitions, helping an operator create value with their operations, capitalizing on a consultant's experience and unbiased expertise, and the drive that comes with wanting to make every operator a success story all while making real human connections along the way.
John Herzog is the Director of Business Development for Don Miller & Associates (aka DM&A) John's background and experience has been cultivated over 25 years of food service experience including holding positions from dishwasher to General Manager in the fine dining arena. From there, John embarked on a healthcare foodservice career in 2008 and was instrumental in process improvement initiatives, kitchen/café renovations, culture change initiatives, sustainability projects, and financial stability as a Food & Nutrition Service Director while overseeing multiple hospital campuses. Once a former client, John joined the team at DM&A in 2017 as a Culinary Success Coach. With DM&A, he has since assumed the roles of Culinary Lead, Project Manager, Interim Director and National Sales Director until his promotion in January 2022 supporting the business development aspects for DM&A.
Don Miller & Associates is a full-service consulting firm supporting Healthcare Foodservice, Nutrition, and EVS Transformation across all of North America. The DM&A team consists of highly experienced, internationally recognized coaches, bringing unparalleled knowledge, experience, and training to each client location. DM&A’s Suite of Services supports our clients’ organizational goals in becoming the “Best of the Best” in the areas of culinary prowess, food presentation, creating a culture of customer service, and high patient satisfaction measurement outcomes. The same is true in the environmental services discipline.
Tips From Trestle is a podcast focused on discussion about senior living food & hospitality. Hosted by Trestle Hospitality Concepts Founder & CEO Aaron Fish, he shares his thoughts, musings and discussions about the food & beverage operations, trends and happenings in the senior living industry. To support the podcast, click here: https://anchor.fm/tips-from-trestle/support
Links:
John Herzog: https://www.linkedin.com/in/johnherzogdma/
Don Miller & Associates: https://destination10.com/
Aaron Fish: www.linkedin.com/in/aaronfish
Trestle Hospitality Concepts: www.trestlehospitalityconcepts.com
