On the latest episode of Tips from Trestle," Aaron chats with Jason Smith, VP of Amenities at Shell Point Retirement Community in Florida. Jason shares his experience and discusses the unique challenges and innovations in bridging the divide between senior living & hospitality. He highlights Shell Point's transition from pen-and-paper operations to a sophisticated loyalty program using Resort Suite technology. This shift has improved efficiency, resident satisfaction, and staff retention. Jason emphasizes the importance of embracing technology to meet the evolving expectations of senior residents and offers advice for smaller operators looking to implement similar programs. You don't want to miss this episode!
Tips from Trestle is sponsored by eMenuChoice & Clark Pro
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