Common Mistakes podcast Season 2 Episode 12
John Cavendish, founder of Seller Candy, meets with Laura and Todd to discuss the common mistakes he has seen throughout his entrepreneurial journey. John discusses mistakes when communicating with Amazon seller support, how to resolve account issues without talking to Amazon, growing pains for an Amazon agency like Seller Candy, finding the right leadership coach, and more!
John Cavendish is the founder of Seller Candy. Through his eCommerce journey John has owned and managed his own 7-figure brands on Amazon, leading him to start a full service Amazon agency. John quickly realized there was a gap in the market for what Seller Candy now offers. Seller Candy acts as the technical arm of your Amazon business, bridging the gap between you and Seller Support. No more templated responses, complicated POAs or being bounced between departments - we'll deal with all of that and free up your time and energy to focus on growth.
Connect with John at Seller Candy: www.sellercandy.com
https://www.facebook.com/SellerCandyPro/
https://www.instagram.com/sellercandyamz/
Visit www.envisionhorizons.com for support selling on Amazon.
myHorizons is automating Amazon brand management. Sign up today for 75% off your first 90 days with the code COMMONMISTAKES. https://www.envisionhorizons.com/myhorizons
Concepts Discussed in this Episode: Amazon Seller Support is the main point of contact for sellers with problems or questions. However, many sellers have found that Amazon Seller Support is unresponsive or unhelpful, leading to frustration and lost sales. In some cases, Seller Support has even been known to give contradictory information to different sellers, making it difficult to resolve issues. If you are having trouble with Amazon Seller Support, there are a few things you can do to try to get the help you need.
1. Make sure that you are using the correct support channel for your issue. Seller Support can be reached by phone, chat, or email.
2. Try to be as specific and concise as possible when describing your problem. The clearer information you can provide, the easier it will be for Seller Support to understand and resolve your issue.
3. Remember that Seller Support is not perfect. If you are not getting the help you need, consider reaching out to other resources, such as online forums or Amazon Seller Central.
4. Work with an agency like Seller Candy for handling Seller Central issues, or an agency like Envision Horizons for full service Amazon account management.
