www.argooddoctors.com
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kristendonnelly@abbey-research.com
The role that empathy plays within an organization is key to building high performing teams and successful leaders. Join our host TJ Hock and his guest Kristin Donnelly as they take a deep dive into the meaning of empathy, emotional intelligence and the simple techniques that you can use to enhance the culture within your organization while motivating team members.
Dr. Kristen Donnelly is an award winning, four time TEDx speaker, empathy educator, writer, and business owner who believes that curiosity can change the world. She and Dr. Erin Hinson form The Good Doctors of Abbey Research, who exist to help individuals and
organizations as they cultivate inclusivity and engage empathetically with those around
them.
She has spoken internationally - from Oxford University, to TEDxChicago, to national association conferences - and her work is routinely featured in global media publications.
(Audio Times + 0:30)
0:00 - Learning to lead with empathy
6:37 - What does holistic wealth mean to you?
9:01 - Wake Up Call to Business Owners
11:38 - What is emotional intelligence?
15:28 - How does somebody start learning empathy?
21:57 - How do you find empathy when coming from a place of anger?
24:48 - Book recommendations for learning empathy
26:10 - Does lack of empathy at work contribute to exhaustion?
36:50 - Quick questions
What is emotional intelligence?
Emotional Intelligence is fundamentally knowing yourself and being patient enough to understand other people. As humans, we have a tendency to think everyone else sees the world the same way we do. Being able to see other people as themselves instead of a carbon-copy of ourselves is one of the first steps in understanding emotional intelligence. This all begins with empathy.
Examples of Active Listening Techniques:
Most people are only thinking about what they are going to say next when in a conversation, but this is usually not the best way to engage with another person. Kristen Donnelly gives us some tips to learn how to be more of an active listener, therefore engaging better with the person you’re talking to. The better you engage, the more of a positive impression they will have of you!
Key Takeaways:
Empathy within the workplace creates a stronger team
Empathy is something you can logic
Defining emotional intelligence and its role in the workplace
Ask more questions, make less assumptions
Active listening techniques
The differences in generational leadership
Holistic Wealth
Every human wants to be seen, heard, and understood
Corporate burnout is caused by our culture
Tiny changes will eventually become habits
References:
Dare to Lead by Brene Brown
To Kill a Mockingbird- Harper Lee
PBS Docuseries Asian American
