We are hanging out with my friend and fellow Coaching Academy colleague, Author, Bangor University Learning & Development Manager, JL Consultant, and Customer Services Specialist, Jacky Leonard 🙌🏽 We will be chatting about - How To Profit By WOWing Your Customers - part II
QUICK TEASER…
Jacky believes Customer Service is a mindset attitude NOT a department.
She argues success comes to those Business that focus on customer-experience, that makes a difference to both their teams and Customers.
We will explore the 2nd part of Jacky’s book, ‘Delivering Authentic Customer Experiences’ - the culmination of 25-years work.
In part I we explored the first 3 of her 7-principles of her book, AND NOW in part II, we tackle the last 4 principles…
Why should you pay attention?
Well as a business leader how do you:
1. keep your promises, to keep your Customers?
2. deliver positive Customer experiences?
3. handle complaints really well?
4. enjoy the ride?
I don’t know 🤷♂️ but Jacky does and she’ll tell us all about it.
Remember folks there is no charge for awesomeness!
Be there or be square folks.
Leaders Live motto is utilising - I to the power of WE.
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