I am hanging out with, Bangor University Learning & Development Manager, JL Consultant, and Customer Services Specialist, Jacky Leonard 🙌🏽
We will be chatting about Jack’s 7-Profit Making Principles That WOW Customers!
QUICK TEASER Jacky believes Customer Service is a mindset attitude NOT a department.
She argues that the most successful organisations are customer-centric, and are passionate about making a difference to their teams as well as their clients. Her book, Delivering Authentic Customer Experiences, is the culmination of 25-years work.
We will explore…
1. What are these 7 principles? And How do we apply them Wow our Customers?
2. Why is the term ‘digital by default’, important?
3. What does Delivering Authentic Customer Experiences really mean?
I don’t know 🤷♂️ but Jacky does and she’ll tell us about it.
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Leaders Live motto is utilising - I to the power of WE.
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