Today's episode shares how a hack dramatically changed the direction of Patrick's business and the value that came out of the lessons learned while navigating the aftermath. We discuss how metis and "trusting your gut" can help you navigate a challenge when it's not clear what the best thing to do is.
Storytime topics for today:
- The voicemail that started it all - Patrick's server administrator alerting him to the hack.
- Patrick's decision of whether or not to report the hack. Did the hackers even know what they'd gotten into?
- How the practical knowledge of Metis can help you navigate a challenge where it's not clear what's the best thing to do.
- Who and what is Metis?
- How techne differs from Metis.
- Do you take your pain early or defer it to later?
- Patrick's approach that got Wells Fargo's Vice President to come alongside and help him, instead of fighting him.
- Risk of millions upon millions of dollars of fines potentially cascading down onto Patrick's company.
- A security bulletin that helped convey how Patrick's company was the best possible source of information to discovering the truth of what happened. To VISA, Wells Fargo, Discover, Patrick's customers, etc.
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