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In this episode, we dive deep into a fundamental truth of customer service: the customer isn't always right. We explore the importance of active listening to customers, truly hearing their frustrations, and acknowledging their concerns. By listening attentively, we gain valuable insights into their needs and expectations, enabling us to better serve them. Join us as we uncover the nuances of customer relations, learning to discern when to bend and when to stand firm. Tune in now!
Highlights of the episode:
-Listening with Heart: Explore the art of active listening to customers
-Navigating Boundaries: Understand the importance of setting fair boundaries in customer interactions
-Finding Common Ground: Discover how to bridge the gap between customer expectations and practical solutions
-Empathy in Action: Learn how empathy plays a key role in effective customer service
Who is Mommy Negosyo?
Myrna “Mommy Negosyo” Tam-Natividad is the first-ever Female Entrepreneur of the Year Awardee of the Department of Trade and Industry in Zamboanga City for 2017 and the prime developer of Grow Your Business, Pinoy! Roadmap® (GYBP! Roadmap®). She was also chosen as one of the 100 Most Influential Filipinas in 2018 by the Global Association of Women called Filipina Women's Network based in the US.
Empowering 10,000 Pinays like you to become successful business builders!
Connect with Mommy Negosyo:
Instagram - https://instagram.com/MommyNegosyo
Facebook - https://www.facebook.com/mommynegosyo/
Purpose Driven Business Builder Facebook Group - https://www.facebook.com/groups/purposedrivenbusinessbuilders
Grow Your Business Pinoy Facebook Group - https://www.facebook.com/groups/GYBPMovement
YouTube - https://www.youtube.com/c/MommyNegosyo
TikTok - https://www.tiktok.com/@mommynegosyo
#MommyNegosyo #businesstips #PinoyBusinessMentor #businesshacks #StartABusiness #NegosyongPinoy
