On this episode we hear from Karima. Through her desire to bridge industry and academia she has taken her 15 years of operational experience and taken it back to the classroom and is now a professor. My favourite part of this episode is that it was actually her husband who reached out and asked to have Karima on the show, so this is a shout out to all the 'hospitality husbands' out there advocating for the women in their lives. One of the things she loved about working at front desk during her time was being able to tie the circle with the guest from their arrival to departure. And it was actually her mom who predicted that she was going to be in hospitality. We both agreed that the management trainee programmes that the industry offers are a great way to get started and try out so many different departments and be exposed to so many different career options. When it comes to mentors, she shares that it takes a village to inspire us all. In addition to being a professor now she has her own consulting and training company to develop employees in the industry. Focus less on the guest and focus more on our people. Something that I can get on board with.
