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1:00  A sports analogy...

1:40  Their coach has a plan without emotion

2:45  It doesn't matter what the situation is

4:00  The best parents have a plan too and remove the emotion

5:00  It doesn't matter how it makes US feel

6:10  They show up every day based on the plan

7:20  It's not the kid's fault, it's your fault

8:15  Have a plan, communicate the plan, execute the plan