Have you ever had a crisis at work, someone made a mistake, and the boss gets very angry, perhaps screaming, reacts rashly, and blames the person who was at fault? Never seeing his part in it?
Or in the same scenario, have you ever seen the leader respond thoughtfully, is empathetic with the person who made the mistake, and incorporates the team in finding a solution to achieve better results in the future?
What is the difference between these two scenarios? It is what is frequently called “emotional intelligence.” In this episode of The Free Lawyer, I will explain what emotional intelligence is, what its characteristics are, how someone behaves when they are acting with low emotional intelligence, how emotional intelligence benefits us, and how to develop our skills of emotional intelligence.
Let me know what you think!
