"I think that's my favourite part, talking to customers" - Hunter
This week on Wrench Turners Podcast
RSE Mechanic, Solo Shop Owner, and Content Creator
Hunter Layton aka "Motorcycle Guy"
https://www.youtube.com/@motomedicyyc
Key Takeaways:
1️⃣ Transitioning to mobile repair, mechanics need to acquire new business skills such as customer relations and sales.
2️⃣ Building trust with customers is key and requires understanding their needs, effective communication, and consistent quality service, even though not every interaction will result in satisfaction.
3️⃣ Health and fitness are crucial in demanding jobs like automotive and motorcycle repair, so technicians should prioritize their well-being for long-term career success.
Let’s get into it.
J.
—-
I’m Joshua Taylor and at Wrench Turners, we're developing Technicians into High-Value Leaders. Click my name + follow + 🔔 to get daily automotive service content.
You can find Wrench Turners Merch here:
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Wrench Turners Website
https://www.wrenchturners.online
Riverside FM
https://riverside.fm/?utm_campaign=campaign_1&utm_medium=affiliate&utm_source=rewardful&via=joshua-taylor
Hunters YouTube:
https://www.youtube.com/@motomedicyyc
Hunters Inst:
https://www.instagram.com/motomedicyyc
Hunters TT:
https://www.tiktok.com/ @motomedicyyc
Summary
In this conversation, Joshua Taylor interviews Hunter Layton, also known as Motorcycle Guy, about his experience as a mobile motorcycle mechanic. They discuss Hunter's tool collection, how he got into the trade, his transition to being a mobile mechanic, and the challenges and lessons he has learned as an entrepreneur. They also explore the importance of communication with customers and how to get them excited about the repair and maintenance process. The conversation covers various topics related to the automotive and motorcycle industry, including shopping for parts, pay and work structure, building trust, taking care of your body, diet, and health, the importance of health in the industry, advice for technicians, future plans and collaboration, and appreciation for positive content.
Chapters
00:00 Introduction
00:46 Hunter's Tool Collection
03:28 Getting Into the Trade
06:08 Motorcycle Apprenticeship
10:07 Hunter's Motorcycles
11:44 Changing Bikes
12:44 Value of Motorcycles
15:06 First Year as an Apprentice
19:05 Transition to Mobile Mechanic
21:39 Benefits of Being Mobile
25:09 Challenges of Being an Entrepreneur
26:34 Dealing with Difficult Customers
29:05 Lessons Learned
34:39 Communicating with Customers
36:30 Getting Customers Excited
38:26 Shopping for Parts
39:41 Pay and Work Structure
40:58 Building Trust
41:33 Taking Care of Your Body
45:06 Diet and Health
47:34 The Importance of Health in the Industry
48:46 Advice for Technicians
49:12 Future Plans and Collaboration
51:32 Appreciation for Positive Content
52:43 Closing Remarks
