In this Q&A session, Anne answers questions about getting people on board with the value of quality incidents, handling a refusal to document changes, and managing audits efficiently. She suggests visually demonstrating the value of investigations and quantifying the cost of quality incidents to gain support. For documenting changes, she recommends simplifying the process, having change champions, and ensuring timely documentation. To manage audits effectively, Anne advises implementing an audit readiness program, preparing pre-prepared reports, and having subject matter experts ready.
